Education & Training
Education and training services are the core business of LBI Korea, following a specific methodology, LBI Korea designs tailor made training strategies through educational consulting services, innovative pedagogical approaches and pro-active learning paths to maximize the effectiveness of each training program and ensure successful field application.
In addition to LBI Korea permanent trainers specialized in specific field of expertise and market, LBI Korea regularly collaborates with visiting professors and consultants with different profile and expertise: leading specialists, professors and luxury professionals.
LBI Korea 4D methodology and resources is a great asset to develop personalized training strategy, innovative content, and cutting edge follow up service.
This consulting and observation step is crucial to understand the client brand, market, customer profile, internal organization and specificities. At this stage, three perspectives are particularly surveyed: the client experience, the team perception and operations.
All data collected are used as a reference manual to develop customized training content and pedagogical materials according to the brand objectives and participants profile. The “Design” stage is also fundamental as it outlines the learning path, the core of the training strategy, which is composed of 3 essential moments: before to prepare participants, during the facilitation and after the training to consolidate the skills and expertise.
LBI Korea promotes an innovative teaching approach by facilitating the training and enhancing interactivity between participants and the facilitator. Based on upstream work, LBI Korea team fosters the communication using real case study and creative learning tools making the training more practical with applicable solutions.
It is essential to continuously consolidate and improve training’s participant skills as human capital is a long term investment and it has tremendous impact on the company’s bottom line. Therefore, LBI Korea develops unique follow up services by implementing monitoring and improvement solutions.
Our Institutes & Special Lectures
Since 2009, LBI Korea programs have been developed under 2 Institutes.
1. Quality of Service Institute
Specifically designed for luxury retail, the Quality of Service Institute proposes an innovative approach enhancing the client enchantment while maximizing sales.
LUXURY SERVICE MINDSET
LUXURY SALES EXPERTISE
LUXURY SERVICE ADAPTATION
LUXURY BRAND EXPERIENCE
LUXURY SERVICE DESIGN
2. Marketing & Communication Institute
The Marketing and Communication Institute defines the marketing and communication actions according to the specific codes of the luxury sector and to its clientele.