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Luxury hospitality

Service Design

LBI philosophy, “Luxury with Excellence” and Luxury Client Experience segmentation are the groundwork of the service design services. Convinced that service is essential LBI Korea develops service signatures to make the client promise comes true, enhance differentiation with competitors and consequently captivate new clients, satisfy them and raise their loyalty.

Service design is meant to identify: “ The words to express it, the actions to achieve it and the special extra touches”.

Developing service signatures is the ultimate service personalization as it only focuses on conveying emotions and creating a memorable moment for each clients through precise service values dedicated to a specific moment of truth-MOT.

STRUTURE

Service Values, Mottos and MOT

SERVICE SIGNATURES

Words to express it, actions to achieve it, special extra-touches

APPLICATION

Retail, event, trade shows, complaint management, after-sales…

With a clear step by step process LBI Korea walks each luxury fashion brands in the development of the service signatures and their field implementation supporting the management and the retail team.

01

IMMERSION

Internal & external analysis
02

SIGNATURES DEVELOPMENT

Luxury Attitude seminar – Service Design workshop & service signature & service ceremonial conception
03

TRAINING

Training material development & training deployment dedicated to Management team & Staff team Luxury
04

FOLLOW UP

Evaluation tools development & Operational feedback organization / Process