Clients are better informed, more demanding and also less loyal. Consequently, the client or guest experience has become more powerful than branding and product quality to engage new customers and nurture their loyalty.
LBI Korea distinguishes two perspectives of the luxury client experience & luxury business performance and considers the emotional experience as the key element of the client experience and the main factor of differentiation.
Through this perspective, clients relate on an emotional level with the brands. Yet, the main challenge for luxury brands is to position all human assets at the core of the service strategy. To answer this challenge, LBI Korea delivers adapted solutions to define, design, deploy and drive customized market development and human resources strategies.
LBI Korea’s turnkey solutions encompass market development and brand management as well as human resources solutions and talent management.